TALES OF MAHALAKSHMI
DELIVERY POLICY Independent Kannada Cinema Team · Production #1
Effective date: 1 October 2026 Last updated: 1 October 2026 Website: https://talesofmahalakshmi.com
1. ABOUT THIS POLICY
Tales of Mahalakshmi is an independent Kannada cinema team undertaking Production #1. This is primarily a supporter and film platform, rather than a conventional e-commerce store. Benefits may include supporter participation, digital recognition, certificates, production updates, event experiences, practical-support opportunities and collaboration opportunities. Most benefits are delivered digitally or through film-related activities.
2. DIGITAL SUPPORTER BENEFITS
Depending on the selected category, benefits may include supporter certificates, digital recognition, production updates, selected behind-the-scenes content, digital supporter-wall recognition, announcements, event information and other benefits communicated by the Team. The applicable category terms determine the benefits available.
3. DIGITAL CERTIFICATES
Certificates may be delivered through registered email, the supporter account or dashboard, a downloadable link, a Website notification or another digital method selected by the Team. Certificates are ordinarily issued after successful contribution verification. Timing depends on payment verification, supporter information, certificate generation, administration and production workload. Unless a date is expressly stated, delivery timelines are estimates.
4. PRODUCTION UPDATES
Updates may include pre-production developments, filming updates, behind-the-scenes information, photographs, videos, milestones, announcements, event information and other project communications. Updates depend on the actual progress of Production #1. A fixed frequency is not guaranteed unless specifically announced.
5. RECOGNITION AND FILM CREDITS
Supporters may be recognised through digital supporter walls, the Website, social media, certificates, events, film-related acknowledgements, production material or film credits where applicable. Recognition may require additional processing. The Team determines format, spelling, placement and timing. Credits remain subject to film duration, distributor and platform requirements, production agreements, technical formatting, certification and other restrictions. A credit does not give a supporter ownership of the film.
6. EVENTS AND PREMIERE BENEFITS
An event, screening, premiere or celebration may have a later date, changed venue, capacity limits, identification requirements, venue rules, non-transferable invitations and security requirements. The Team may modify arrangements for operational or safety reasons. An event benefit is delivered when the applicable invitation, eligibility or access arrangement is provided under the event terms.
7. EVENT POSTPONEMENT
Events may be postponed or rescheduled because of production schedules, artist or venue availability, weather, government restrictions, safety, technical or legal requirements, force majeure or other circumstances beyond the Team’s reasonable control. Revised arrangements will be communicated where reasonably possible.
8. PRACTICAL SUPPORT
The Team may receive offers of food, transport, equipment, locations, accommodation, costumes, props, publicity and other production assistance. A submission is not an accepted order or confirmed delivery. If relevant, the Team will contact the person who submitted it. Accepted arrangements will separately confirm delivery, collection, timing, quantity and responsibility.
9. PHYSICAL PRODUCTS
Tales of Mahalakshmi currently does not operate as a conventional physical-product store. If merchandise, clothing, posters, printed certificates, collectibles, books or other physical products are introduced, the Website will display availability, delivery areas, shipping charges, estimated delivery, courier, tracking, return conditions and applicable taxes before purchase.
10. SHIPPING INFORMATION
If physical products are introduced, customers must provide an accurate name, address, city, state, PIN code, phone number and other requested delivery information. Subject to applicable law, the Team is not responsible for failure caused by an incorrect or incomplete address supplied by the customer.
11. DELIVERY DELAYS
Delivery times are estimates unless a date has been expressly guaranteed. Delays may result from courier or third-party service delays, incorrect address information, weather, natural events, transport disruption, public restrictions, production delays, technical problems, force majeure or other circumstances outside the Team’s reasonable control.
12. MISSING DIGITAL BENEFITS
If a successful contribution has not produced a promised digital benefit within the communicated timeframe, contact us with your full name, registered email, mobile number, contribution or reference number, payment date and description of the missing benefit. We will verify the transaction and take reasonable steps to resolve the issue.
13. INCORRECT CONTACT INFORMATION
Digital benefits are sent to the contact information provided during registration or contribution. An incorrect email, mobile number or account detail can delay or prevent delivery. Contact us promptly if you find an error.
14. FAILED DIGITAL DELIVERY
If a certificate or other digital benefit cannot be delivered because of an incorrect email, technical issue, expired link, Website issue or another delivery problem, contact support. Where reasonably possible, we will reissue it or provide another access method.
15. THIRD-PARTY DELIVERY SERVICES
Courier companies, email services, cloud providers, payment platforms and event or venue operators may have operational limitations. The Team will make reasonable efforts to assist with delivery issues within our control.
16. DELIVERY AND REFUNDS
Failure to receive a digital benefit does not automatically create a refund. We will first attempt to correct the delivery issue. Refund eligibility is governed by the Tales of Mahalakshmi Refund Policy and applicable law.
17. PRODUCTION DELAYS
Production may change because of creative decisions, cast or crew availability, locations, equipment, funding, weather, permissions, legal requirements, post-production or other circumstances. A delay does not necessarily mean a supporter benefit has been cancelled. Where a promised benefit is affected, the Team will communicate reasonable alternatives where appropriate.
18. NO GUARANTEE OF A PARTICULAR RELEASE
This Policy does not guarantee a particular filming date, completion date, theatrical release, OTT or streaming release, television release, festival release or distribution platform. Film production and distribution remain subject to the independent creative and operational decisions of the Team.
19. CONTACT FOR DELIVERY ISSUES
For missing supporter benefits or delivery questions, contact Tales of Mahalakshmi Delivery Support at support@talesofmahalakshmi.com or 6366965829. You may also write to talesofmahalakshmi@gmail.com. Include your transaction or reference number wherever applicable. Operating locations: Tumkur, Mysore and Bangalore.
20. POLICY CHANGES
We may update this Policy when new supporter benefits, physical merchandise or delivery methods are introduced, event arrangements change, the Website changes or applicable law changes. The latest version will be published with the applicable Last Updated date.
OUR PROMISE
Tales of Mahalakshmi is an independent Kannada cinema journey, not simply an online store. We will make reasonable efforts to deliver communicated benefits clearly, responsibly and within applicable timelines.
— Team Tales of Mahalakshmi © 2026 Tales of Mahalakshmi. All rights reserved.