TALES OF MAHALAKSHMI
REFUND POLICY Independent Kannada Cinema Team · Production #1
Effective date: 1 October 2026 Last updated: 1 October 2026 Website: https://talesofmahalakshmi.com
1. ABOUT THIS REFUND POLICY
Tales of Mahalakshmi is an independent Kannada cinema team undertaking its first film production, referred to as Production #1. This Refund Policy explains the circumstances in which a payment made through the Website may be eligible for a refund. It applies to voluntary contributions, supporter participation, supporter benefits, event-related payments and other payments made directly through the Website. Brand partnerships, advertising and technology services may be governed by separate written agreements.
2. NATURE OF A CONTRIBUTION
A contribution supports the development, production, completion and promotion of an independent Kannada film. A contribution is not an investment and does not provide ownership, shares, equity, partnership rights, profit sharing, revenue sharing, interest, guaranteed financial returns, repayment at a future date or control over creative or production decisions unless a separate written agreement expressly says otherwise. Supporter categories recognise people who choose to be part of the Production #1 journey.
3. OUR APPROACH TO REFUNDS
We understand that circumstances can change. Contributions may be allocated to production expenses and commitments after they are received. Refund requests are reviewed according to the transaction, when the request was made, whether the payment succeeded, whether a supporter benefit was provided, whether a third-party expense was incurred, any applicable payment terms, any separate agreement and applicable Indian law.
4. WHEN A REFUND MAY BE AVAILABLE
A refund may be available after verification for a duplicate successful charge, an amount different from the amount authorised because of a Website or payment-processing error, a failed transaction where the account was debited and not reversed within the normal processing period, an unauthorised transaction, an amount collected in error or any situation where a refund or other remedy is required by law. Contact your bank, card issuer or payment provider as well where a transaction was unauthorised.
5. VOLUNTARY CANCELLATION
If you change your mind after making a contribution, you may submit a request within 7 calendar days from successful payment. The transaction must be verifiable, the request must come from the payer or an authorised person, the contribution must not have been irrevocably committed to a specific third-party expense, a non-reversible benefit must not have been substantially provided, and the request must not be restricted by law or a separate agreement. Requests after 7 days may still be considered for exceptional circumstances or where required by law.
6. CONTRIBUTIONS COMMITTED TO PRODUCTION
A contribution may be used or committed for locations, equipment, production logistics, cast and crew requirements, travel, accommodation, food, costumes, props, production design, music, post-production, marketing, publicity, professional services and other legitimate Production #1 expenses. Where an amount has been irrevocably committed, a voluntary refund may not be possible. Genuine requests will still be reviewed individually.
7. SUPPORTER BENEFITS AND CERTIFICATES
Supporter benefits may include digital certificates, recognition, production updates, digital-wall recognition, event invitations, behind-the-scenes access or other recognition communicated by the Team. Where a benefit has been substantially provided, payment may not be refundable solely because the supporter later chooses not to participate. If a personalised certificate has already been created or delivered, its reasonable creation and administrative cost may be considered to the extent permitted by law. No deduction will be made where prohibited by law.
8. EVENT-RELATED PAYMENTS
For an event, screening, premiere, celebration or other activity, the Team may reschedule the event, change the venue or provide an alternative arrangement. If an event is permanently cancelled and applicable law or specific terms require a refund, the relevant refund will be processed. A postponement does not automatically create a refund entitlement where an equivalent or substantially similar arrangement is provided.
9. PRODUCTION DELAYS AND RELEASE CHANGES
Delays in pre-production, filming, post-production, music, editing, certification, distribution or release do not automatically cancel the project or create a refund entitlement. The Team will make reasonable efforts to communicate significant developments. Changes to release date, theatrical release, festival release, OTT or streaming, television, digital platforms or other distribution arrangements do not automatically make a contribution refundable.
10. IF PRODUCTION #1 IS DISCONTINUED
If Production #1 is permanently discontinued before completion, the Team will assess amounts spent, contractual commitments, third-party costs, remaining obligations, benefits already delivered and legal requirements. Affected supporters will be informed where appropriate. Any refund or alternative arrangement will be determined according to applicable law, contractual obligations and the circumstances at that time.
11. BRAND PARTNERSHIPS AND ADVERTISING
Payments under a separate brand partnership, advertising or sponsorship agreement are governed by that agreement. It may contain terms about advance payments, cancellation, completed deliverables, production and third-party expenses, postponement, termination and refunds. A signed agreement governs the relevant commercial transaction to the extent permitted by law.
12. TECHNOLOGY SERVICES
Payments for websites, web applications, mobile applications, hosting, maintenance, digital marketing, SEO or other technology services are separate commercial services. Refunds are governed by the applicable quotation, proposal, statement of work or service agreement. A technology-services payment is separate from a Production #1 contribution.
13. HOW TO REQUEST A REFUND
Contact Refund Support at refund@talesofmahalakshmi.com or 6362399566. Use the subject “Refund Request - [Transaction ID]” and include your full name, registered email, mobile number, transaction or payment reference, payment date, amount paid, reason for the request and supporting documents where applicable. Do not send your UPI PIN, OTP, ATM PIN, banking password, CVV, complete card details or account password.
14. REFUND REVIEW
The Team may verify the requester’s identity, transaction, payment status, supporter category, benefits provided, production commitments, relevant agreements and legal requirements. We may request additional information where reasonably necessary.
15. REFUND DECISION
After review, we may approve the refund, approve a partial refund where legally and contractually appropriate, provide an alternative remedy, request more information or decline the request where a refund is unavailable. Where a request is declined, we will provide a reasonable explanation where appropriate.
16. REFUND PROCESSING
Approved refunds will ordinarily be processed through the original payment method. The time for the amount to appear depends on the payment gateway, bank, card network, UPI provider or other financial institution. Once initiated by the Team or payment provider, further processing may be outside our control.
17. PAYMENT GATEWAY REVERSALS
If a payment fails but your account is temporarily debited, the payment provider may automatically reverse it. Allow the normal processing period before contacting us. If it remains unresolved, provide the transaction reference, payment date, amount, payment method and relevant screenshot or bank-statement evidence with sensitive details hidden.
18. CHARGEBACKS AND BANK DISPUTES
You may contact your bank, card issuer or payment provider about an unauthorised or incorrectly processed payment. Please also contact us so we can investigate. Nothing in this Policy restricts a legal or statutory right available to you.
19. FRAUDULENT REQUESTS
We may investigate refund requests involving fraud, false information, payment manipulation, impersonation, duplicate claims, misuse of payment systems or other unlawful conduct. This does not affect legitimate refund rights under applicable law.
20. NO WAIVER OF LEGAL RIGHTS
Nothing in this Policy excludes, restricts or overrides a right or remedy that cannot legally be excluded or restricted under applicable Indian law. Where law provides a mandatory refund, cancellation or other remedy, that right prevails.
21. POLICY CHANGES
We may update this Policy to reflect changes in our contribution model, supporter benefits, payment methods, Website, production activities, services or applicable law. The latest version will be published on the Website with the updated Last Updated date.
22. CONTACT US
For refund questions or requests, contact Refund Support at refund@talesofmahalakshmi.com or 6362399566.
General contact: Tales of Mahalakshmi Independent Kannada Cinema Team Production #1 Operated by: Megha Gajendra Operating locations: Tumkur, Mysore and Bangalore Phone: 6364442922
OUR COMMITMENT
Every contribution represents someone’s decision to stand behind an independent Kannada film. We aim to handle every payment transparently and every genuine refund request fairly while protecting the production commitments needed to bring the film from script to screen.
— Team Tales of Mahalakshmi